Articles

 Can i get a refund?

Yes you can. We offer refunds for all of our services. We do not cover any refund fees on bitcoin...

 How can I be sure you will fulfill anual payments?

Many companies tend to go bankrupt in a matter of months. We have taken preventive measures such...

 How good is your support?

 How long do you take to reply a ticket? / Which are your business hours?

According to our statistics: We respond to 74% of tickets within an hour.  Due to our working...

 How quickly do you respond to support tickets?

All time averages. This averages are not weighted, meaning that one ticket with 24+ hours first...

 I am not getting the 1Gbps of speed that you advertise.

We advertise on some nodes and some plans speeds of 1Gbps, this speed is available to all nodes....

 Is my data safe?

Yes. We try not to store sensitive information on our servers such as login credentials. We...

 My login credentials are not working! / How to change login credentials.

In order to change your login credentials please login to your control panel at...

 Which gateways do you accept?

We currently accept:   PayPal Stripe Bitcoin Bank Transfer

 Which languages do your staff manage.

Our staff is certified to answer in Spanish, English, German and basic French. Else, we can...

 Why do I not have the bandwidth you advertise?

We advertise unmetered bandwidth on all of our plans. You do get unmetered bandwith. In some...