According to our statistics:
We respond to 74% of tickets within an hour. Due to our working hours that are:
Mexico Time
Monday-Friday 10 AM - 5 PM [Sales Support and non-critical technical support]
Saturday-Sunday 12AM - 3PM [Sales Support and non-critical technical support]
If your ticket is seen as critical by any of our staff, we will respond to it as soon as possible. Critical response varies from 1minute to 2 hours on average.