All time averages. This averages are not weighted, meaning that one ticket with 24+ hours first response time can skew the data.
Average reply time all times: Around 3 Hours (Not weighted)
Average Ticket Reply September: 1.57 Hours
70% tickets replied within the first hour.
10% replied within the first four hours.
20% replied within the first 8 hours.
Average Ticket Reply August: 5.51 Hours
64% tickets replied within the first hour.
18% replied within the first four hours.
12% replied within the first 8 hours.
6% replied within the first 16 hours or longer.
Average Ticket Reply July: 2.12 Hours
73.9% tickets replied within the first hour.
17.4% replied within the first four hours.
4.3% replied within the first 8 hours.
4.3% replied 24+ hours.
